Escarraga's Luxury Cleaning, Inc.
Terms of Service
Effective Date: June 1st, 2026
Welcome to Escarraga's Luxury Cleaning, Inc.! These Terms of Service outline the agreement between you (the Client) and our company for your cleaning services. By scheduling a service or approving a quote with us, you agree to these terms.
1. Our Services
We provide high-quality cleaning and related services, including commercial cleaning, janitorial services, floor care, window cleaning, and special event cleaning. The exact details and scope of what we will clean for you will always be listed on your specific service agreement or approved quote.
2. Service Continuity
Unless we have both signed a separate long-term contract, our services are provided on an ongoing basis according to your scheduled frequency. You can stop our services at any time, as long as you follow our cancellation notice window. Likewise, we reserve the right to stop providing services at our discretion.
3. Pricing & Quotes
Our service rates are carefully customized and depend on the size, actual condition, and frequency of the cleaning. Prices can change over time due to market conditions or unexpected circumstances, but we will always notify established accounts before any changes affect your billing.
We usually deliver your detailed quote within 48 to 72 business hours after doing a walkthrough of your property. Quotes for medical spaces or special events might take a little longer due to the technical details involved. Quotes are an estimate based on what we can see at the time and remain valid for 15 calendar days from the date they are sent. Final costs may vary if the property’s actual condition is different from the assessment, or if you request extra tasks while we are on-site.
4. Deposits & Booking
If your service quote requires a deposit, it must be paid through our secure portal to officially claim your spot on our calendar. For new clients scheduling a first-time service, we require a 50% non-refundable deposit. For established accounts with approved terms, a deposit may or may not be needed. All deposits are non-refundable and will count directly toward your final bill.
5. Payment Method on File
By approving your quote and entering your payment setup, you authorize us to securely save a payment method on file. Keeping a card or billing method on file is required for all clients to keep administrative tasks simple, smooth, and on time.
6. Invoices & Ways to Pay
Invoices are sent out weekly via email. We gladly accept credit cards, debit cards, ACH bank transfers, and checks.
New Clients: The remaining unpaid balance for your service will be automatically billed to your card on file as soon as the cleaning job is complete.
Established Accounts: If you are an established corporate or recurring client with approved account terms, your balance will be processed according to your specific terms (Due Upon Receipt or Net 30). If you are an established account paying by check, please write your invoice number (for example, Invoice #_______) on the check and mail it directly to: 9621 Citation Ct, Suite A, Monterey, CA 93940. If you need a different billing setup (like bi-weekly or monthly invoices), just let us know and we will accommodate you if possible.
7. Grace Period, Processing Attempts & Late Fees
We offer a 15-calendar-day grace period after your invoice due date. If we haven’t received payment within those 15 days, we will automatically attempt to process the open balance using the payment method on file.
If the saved payment method is declined or no payment is completed after the 15-day grace period, a late fee of 5% of the total open balance will be applied immediately. Following a decline or non-payment, we will continue to automatically attempt to charge the payment method on file each subsequent month (every 30 days) for the remaining balance plus the accumulated 5% late fee until the invoice is fully resolved.
8. Communication & Inquiries
For scheduling, service updates, billing questions, or general inquiries, you can call or text us at (831) 432-7628, or fill out the request form directly on our website at www.eluxurycleaning.com. For specific billing adjustments or direct account management details, please reference the designated contact information listed directly on your individual invoice or quote. We try our best to respond to all regular requests within 72 business hours.
Please make sure your contact and billing info stays updated so we can coordinate your visits easily. If we can't reach you to confirm crucial visit details, we may need to reschedule your time slot, which could be subject to a cancellation fee. If you don't hear back from us within 72 business hours, please follow up to ensure we received your message. If you want to add extra cleaning tasks during a visit, please tell us as soon as possible. We will send you a quick revised quote for the extra work, and we will need your approval before our team can begin.
9. Preparing for Your Cleaning Team
The precise tasks for your service will be confirmed before we arrive. It is your responsibility to clearly outline what you need and make sure our team has easy access to all cleaning areas (like working gate codes, lockboxes, alarm codes, or keys). If our team arrives and is locked out or unable to access the property, a lockout fee equivalent to the standard cancellation fee (25% of the scheduled job cost) will be applied.
We take immense pride in our work and always use excellent commercial-grade cleaning tools and products. However, due to the physical nature of cleaning, we cannot guarantee the complete removal of ancient stains, deeply set grout discoloration, or historic wear and tear. For medical facilities, our teams strictly follow all health regulations and use infection-control procedures that keep the environment sanitized.
We treat your property with the utmost care and respect. We are not responsible for damage caused by pre-existing conditions (such as unstable fixtures, aged grout, or loose wallpaper) or accidental damage to personal belongings if reasonable care has been taken. We require that you put away or secure high-value items, jewelry, fragile family heirlooms, sensitive paperwork, and computer screens before we arrive. We also reserve the right to safely decline service or charge an adjusted fee if a workspace turns out to be unsafe, highly unsanitary, or presents unexpected hazards that weren't discussed before we arrived.
10. Service Concerns & Submissions
Please inspect our work as soon as your service is completed. If you have any concerns or are dissatisfied with a specific area, you must report the issue to our office within 24 hours of service completion along with photographic evidence. Our team will review your submission so that we may evaluate the details and promptly address the matter with an appropriate solution. Because our schedules fill up quickly, we can only review and accommodate claims reported within this 24-hour window.
11. Changing or Cancelling a Visit
We dedicate specific staff and travel slots to your appointment. If you need to cancel or change a scheduled visit, please let us know at least 72 hours in advance to help us keep our schedules running smoothly and avoid any fees.
First-Time Service: If a new client cancels or reschedules a booking with less than 72 hours' notice, the initial 50% booking deposit will be retained by the company to cover staff booking losses.
Ongoing Service: If an established account cancels or changes a regular visit with less than 72 hours' notice, a cancellation fee equivalent to 25% of the scheduled job cost will apply.
12. Responsibility Details
As permitted under California law, our liability for any claims regarding our services is limited to the amount you actually paid for that specific cleaning appointment. We are not responsible for any indirect or unexpected damages, or any issues caused by normal wear and tear, or things out of our hands (like storms or power outages), unless caused by proven gross negligence on our part.
13. Protecting Each Other
You agree to protect and hold our company harmless from any unexpected claims, financial losses, or legal costs that happen because of a breach of these terms, property access issues, or negligence on the property.
14. Signed Agreements
If you have signed a separate customized contract with Escarraga's Luxury Cleaning, Inc. for specific property services, the rules of that custom contract will rule. If there is a direct conflict between these standard rules and your signed custom contract, the contract wins.
15. Term Updates
We may update these terms from time to time. When we do, we will post the fresh version on our website. Continuing your scheduled services or paying your invoices after an update means you accept the updated terms.
16. Governing Law & Resolving Issues
These terms follow the laws of the State of California. If we ever run into a disagreement about billing or services, we promise to first sit down and talk it through in good faith to find a fair solution. If we cannot reach a compromise together after 30 days, the matter will be settled through standard binding arbitration in Monterey County, California, under the rules of the American Arbitration Association.
17. Full Agreement
These terms are the complete agreement between you and Escarraga's Luxury Cleaning, Inc., replacing any old marketing conversations, older text strings, or spoken promises. If any small sentence in these terms is found to be invalid by an arbitrator, the rest of the terms still stay completely in effect.
18. Contact Our Office
Escarraga's Luxury Cleaning, Inc.
Office Address: 9621 Citation Ct, Suite A, Monterey, CA 93940
Call / Text Support: (831) 432-7628
